Returns & Exchanges
At K9 Ballistics®, we stand behind the durability and quality of our gear with a 120-day return policy for items in new condition. If you are not completely satisfied with your purchase, we offer a streamlined process to ensure you find the perfect fit for your lifestyle.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to begin your request.
Select Items
Choose the specific items you wish to return or exchange and select the reason for the return from the dropdown menu.
Print & Pack
Download your prepaid shipping label and securely pack your items in their original packaging to ensure they arrive safely at our warehouse.
Ship & Refund
Drop your package off at any authorized carrier location; once received and inspected, we will issue your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing